ee9999's Privacy Policy

1 Information Collection — What We Collect

ee9999 collects information necessary to operate its services. The scope of information collected is as follows:

1.1 Information You Provide Directly

When you register on our platform or use any service, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Payment information related to bKash, Nagad, or Rocket (for transaction processing only)
• Identity verification documents (where applicable)

1.2 Automatically Collected Information

The following information may be collected automatically while you use our website:

• IP address and device type
• Browser information and operating system
• Time spent on the website and pages visited
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties for the purpose of identity verification or fraud prevention. Such collection is always conducted on a lawful basis.

2 Purpose of Using Your Information

ee9999 uses collected information only for specific lawful purposes. We use your information for the following:

• To create, manage, and verify your account
• To process transactions and confirm deposits and withdrawals
• To provide customer support and resolve complaints
• To detect and prevent fraudulent activity
• To improve the security and performance of the platform
• To meet legal obligations
• To ensure responsible gaming
• To send relevant promotional communications (if you have given consent)

We never sell your personal information to third parties. Use of information is always limited to the purposes described in this privacy policy.

3 Data Security — How We Protect Your Information

ee9999 adopts industry-standard technical and organisational measures to ensure the protection of your personal information:

3.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption: All data transfers are completed through encrypted channels.
• Firewall and intrusion detection systems: Advanced security measures to prevent unauthorised access.
• Data encryption: Stored information is kept in encrypted form.
• Regular security audits and system updates.

3.2 Organisational Safeguards

• Strict access controls: Only authorised personnel have access to your information.
• Staff training: Regular training on data protection practices.
• Data breach response plan: Preparation to take swift action in the event of any unexpected incident.

While we take the highest security measures, transmitting data over the internet is not entirely risk-free. Keeping your account password confidential and using the platform from a secure environment is your own responsibility.

4 Information Disclosure and Sharing

ee9999 does not sell or lease your personal information to any third party. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

We use trusted third-party services for payment processing (bKash, Nagad, Rocket), technical services, and customer support. These partners receive only the information necessary to carry out specific tasks and are bound to follow strict privacy rules similar to this policy.

4.2 Legal Obligations

We may disclose relevant information in response to a court order, a lawful request from a law enforcement authority, or any other legal process.

4.3 Security and Fraud Prevention

Information may be disclosed when necessary to protect the security of the platform, prevent fraudulent activity, or safeguard users' rights.

4.4 Business Transfers

If a significant change occurs in ee9999's business operations (such as a merger or acquisition), your information may be transferred to the new entity. You will be notified in advance in such cases.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the ee9999 website to improve your experience.

5.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform. Without them the site will not work properly.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Used to collect site usage statistics and improve services.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may prevent you from using some features of the platform.

6 Data Retention and Deletion Policy

ee9999 does not retain your information longer than necessary.

6.1 Retention Periods

• Active account data: For the entire duration that the account remains active.
• Transaction data: For the period required by legal obligations.
• After account closure: For the period necessary to meet legal and regulatory obligations.

6.2 Data Deletion

When the designated retention period expires or when your account is closed, information beyond legal obligations is securely deleted. If you wish to request deletion of your information, please contact our support team.

7 Your Rights

You have the following rights regarding your personal information on the ee9999 platform:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to have incorrect or incomplete information corrected.
• Right to erasure: The right to request deletion of your information beyond legal obligations.
• Right to restrict processing: The right to request that processing of your information be limited in certain circumstances.
• Right to data portability: The right to receive your information in a structured format in certain cases.
• Right to object: The right to object to the use of your information for specific purposes.
• Right to withdraw consent: The right to opt out of marketing communications at any time.

To exercise these rights, please contact our support team. We will respond to your request as quickly as possible after carrying out the necessary verification.

8 Protection of Minors' Information

ee9999 is a 21+ platform. We never knowingly collect or process personal information of anyone under the age of 21.

If we become aware that information belonging to a person under the age of 21 is in our system, we will immediately close the relevant account and delete the information.

If a parent or legal guardian believes that their minor child has registered on our platform, please contact us immediately.

9 International Data Transfers

ee9999's operations are focused on the Bangladesh market. However, for technical infrastructure and service delivery purposes, your information may sometimes be transferred to international servers.

For any international data transfer, we ensure that the receiving entity maintains appropriate data protection standards. The safeguards described in this privacy policy always apply to such transfers.

10 Third-Party Links and Services

The ee9999 platform includes integrated features with payment service providers such as bKash, Nagad, and Rocket. These third-party services have their own privacy policies, which can be found on their respective sites.

ee9999 is not responsible for how your information is handled on third-party platforms. We recommend that you read their privacy policies before using these services.

11 Changes to This Policy

ee9999 reserves the right to update or change this privacy policy at any time. If significant changes are made to the policy:

• The updated date on this page will be changed.
• Registered users will be notified by email or by a notice on the platform.
• For significant changes, your renewed consent may be required.

If you continue using the platform after changes are made, you will be considered to have accepted the updated policy. We recommend that you visit this page regularly.

12 Contact Us

For any questions, concerns, or requests related to the privacy policy, please contact us:

Our privacy team will review your request as quickly as possible and take the appropriate steps.

Thank you for placing your trust in ee9999. Protecting your privacy is our commitment.