ee9999 Terms and Conditions

General Rules and Eligibility

ee9999 is an online gaming platform that provides live casino, slot games, cricket betting and various entertainment gaming options for users in Bangladesh. To use this platform, the following conditions must be met.

1.1 Age Requirement

To participate on the ee9999 platform, the user must be 21 (twenty-one) years of age or older. Use of this platform by minors is strictly prohibited. ee9999 may request valid identification at any time to verify age.

1.2 Location and Jurisdiction

Users must confirm for themselves that participating in online gaming activities is lawful in their own country or location. ee9999 does not intend to provide services in any jurisdiction where doing so is explicitly prohibited.

1.3 Right to Amend Terms

ee9999 reserves the right to make changes to these terms and conditions at any time. Changes will take effect from the date of publication. Continued use of the platform will be considered acceptance of the new terms.

Account Registration and Management

Creating an account on ee9999 is completely free. However, providing accurate and genuine information at the time of registration is mandatory.

2.1 Registration Requirements

• Each individual may create only one account.
• Name, date of birth, mobile number and email must be provided correctly.
• An account created with false information will be cancelled.
• If multiple accounts belonging to the same person are identified, both accounts may be suspended and the balances forfeited.

2.2 Account Security

• Keep your password and login details confidential — do not share them with anyone.
• If you suspect unauthorized access to your account, notify us immediately through live chat.
• The user is solely responsible for all activity on their account.

2.3 Verification Process

ee9999 follows KYC (Know Your Customer) policy. A national ID card, passport or other valid documents may be requested for withdrawal requests or in cases of suspicious activity. Failure to complete verification may delay payment processing.

Deposits, Withdrawals and Payment Policy

3.1 Deposit Rules

The minimum deposit amount on ee9999 is ৳200. Currently accepted payment methods are bKash, Nagad and Rocket.

• After a deposit is completed, it is generally credited to the account within a few minutes.
• If there is a delay due to a payment gateway issue, please contact us through live chat.
• Deposits from third-party accounts are not accepted.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳800. Successful withdrawals are generally completed within 30 minutes to 3 hours.

• Withdrawal requests are processed only from verified accounts.
• Withdrawals must be made using the same method used for the deposit.
• Withdrawals may be delayed if bonus wagering requirements have not been met.
• ee9999 reserves the right to review any unusual withdrawal request.

3.3 Transaction Currency

All transactions will be conducted in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 will earn a ৳1,500 bonus and the total balance will be ৳2,500.

4.2 Wagering Requirements

A 15x wagering requirement applies to each bonus. This means withdrawals can be made after placing bets equal to 15 times the bonus amount.

4.3 General Bonus Rules

• A bonus offer cannot be claimed more than once.
• Bonus funds are not transferable to another account.
• ee9999 reserves the right to modify or cancel any promotion.
• If misuse of a bonus is suspected, ee9999 reserves the right to investigate and cancel the bonus if necessary.
• One promotion cannot be used in combination with another while it is active unless explicitly stated.

4.4 VIP Program

ee9999 VIP membership is divided into three tiers: Bronze (weekly cashback up to 0.5%), Silver (weekly cashback up to 1.0%) and Gold (weekly cashback up to 1.5%). You can advance to a higher tier through regular active play.

Gaming Rules and Fair Play

5.1 Game Operations

All games offered on the ee9999 platform are powered by certified software providers. Game outcomes are determined by a Random Number Generator (RNG), which ensures impartiality.

5.2 Prohibited Activities

• Attempting to cheat or circumvent game rules or the system.
• Playing using bots, automated software or artificial intelligence.
• Colluding with other players to gain a strategic advantage.
• Exploiting technical errors on the platform.
• Using the platform for money laundering or illegal financial activities.

If any of the above activities are identified, the relevant account will be immediately closed and the balance may be forfeited.

5.3 Gaming Limits

As part of responsible gaming, users can set their own deposit limits, betting limits and loss limits. For more details, please visit our Responsible Gaming page.

Personal Data and Privacy

ee9999 treats the security of your personal information with the utmost importance. All data is protected by SSL encryption technology.

• Your information is not sold to any third party.
• Information is not shared except for security verification and legal obligations.
• For more details, please read our Privacy Policy.

Account Suspension and Closure

7.1 Closure at User Request

Any user may request to close their account at any time. In this case, contact us via live chat or email. Outstanding balances may be withdrawn before the account is closed (subject to wagering requirements being met).

7.2 Suspension by ee9999

ee9999 may suspend or permanently close an account in the following cases:

• Violation of any clause of these terms and conditions.
• Use of a false identity or information.
• Evidence of account fraud or misuse.
• Suspicion of financial fraud or illegal transactions.

7.3 Self-Exclusion

If you feel you are experiencing a gaming problem, you may choose Self-Exclusion. There is an option to exclude yourself from the platform for a set period of time or permanently. To learn more about this, visit the Responsible Gaming page.

Limitation of Liability

ee9999 is an entertainment platform. The financial risk of participating in gaming is entirely the user's own.

• ee9999 will not be held responsible for money lost in gaming.
• ee9999's liability for losses caused by internet issues or technical errors is limited.
• ee9999 is not responsible for delays in third-party payment processing.
• ee9999 accepts no liability for any loss arising from the user's own device or network issues.

Dispute Resolution and Complaint Process

In the event of any dispute or complaint, please first contact our customer service team via live chat or email.

9.1 Complaint Filing Process

• After receiving a complaint, ee9999 will begin an investigation as quickly as possible.
• Additional information or evidence may be requested if needed.
• Once the investigation is complete, the user will be informed of the outcome.

9.2 Final Decision

In any dispute, the decision of ee9999's management will be considered final and binding.

Intellectual Property and Copyright

All content on the ee9999 platform — logos, designs, software, text, graphics — is the exclusive property of ee9999 and is protected by applicable copyright law.

• No content may be reproduced or distributed without the prior permission of ee9999.
• Use of ee9999's trademarks and brand materials for any commercial purpose is prohibited.

Contact and Support

If you have any questions about these terms and conditions, please contact us:

• Live Chat: Support available in Bengali 24 hours a day, 7 days a week.
• Email: [email protected]

We are always ready to resolve your issues. Connect to live chat at a time that suits you.